ASYSTEM Returns, Refunds & Shipping Claims Policy

Effective Date: 10/26/2026

At ASYSTEM, we take pride in the quality, safety, and integrity of our products. Because many of our products are consumable or topical wellness products, we maintain strict return standards to protect our customers and preserve product integrity while providing a fair process for eligible returns.

We also recognize that trying a new wellness product is a personal decision. For that reason, qualifying first-time ASYSTEM customers may be eligible for our First-Purchase Satisfaction Guarantee (“Guarantee”), which provides a limited exception to our standard return requirements.

This policy outlines our standard return requirements, refund procedures, shipping claims, and the relationship between our standard policy and the Guarantee.

 

1. Standard Return Eligibility

Unless a purchase qualifies under the separately published Guarantee we accept returns only when all of the following requirements are satisfied:

●      A return request is initiated within 10 calendar days of the carrier-confirmed delivery date.

●      The product is new, unused, unopened, and in its original packaging.

●      All applicable tamper-evident seals remain fully intact.

●      The product is in resaleable condition upon inspection after the return has been received.

●      An approved Return Merchandise Authorization (“RMA”) has been issued by ASYSTEM Customer Support before the merchandise is returned.

Customers must initiate a return request through an authorized ASYSTEM Customer Support channel:

Email: help@asystem.com
Live Chat: Available through asystem.com

Customers must provide their order number and identify the product or products they wish to return.

Returns sent without an approved RMA will not be accepted and will not be eligible for refund.

Approved standard returns are subject to the applicable restocking fee and other requirements described in this policy.

2. First-Purchase Satisfaction Guarantee

Qualifying first-time ASYSTEM customers who purchase directly through asystem.com may be eligible for ASYSTEM's separately published Guarantee.

The Guarantee provides eligible customers with an opportunity to request a refund if they are dissatisfied with their experience, regardless of the reason, subject to the eligibility requirements and restrictions of the Guarantee.

The Guarantee is based on customer satisfaction and does not promise specific product results.

Please refer to the Guarantee for the specific details of the offer.

3. Return Shipping

Unless the return results from an ASYSTEM fulfillment error, customers are responsible for all return shipping costs, including returns made under the Guarantee.

No return shipping is required when an approved Guarantee claim involves only the permitted opened or partially used unit.

ASYSTEM does not provide prepaid return shipping labels unless expressly authorized due to an ASYSTEM fulfillment error.

We recommend using a trackable and insured return shipping method.

ASYSTEM is not responsible for merchandise lost, delayed, or damaged during return transit before receipt at our designated return facility, except where required by applicable law.

Original outbound shipping charges, expedited shipping charges, and other carrier-related charges paid on the original order are non-refundable, except where required by applicable law.

If an order originally qualified for free shipping, no outbound shipping charge will be deducted solely because the customer uses the Guarantee.

4. Restocking Fee

Approved standard returns are subject to a 15% restocking fee, calculated against the amount paid for the eligible returned merchandise.

The restocking fee is waived for qualifying merchandise approved for refund under the Guarantee, regardless of whether a physical return is required for the eligible unit.

For standard returns, refunds may also be reduced by applicable:

●      Original outbound shipping charges;

●      Return shipping costs paid by ASYSTEM; or

●      Additional carrier-related costs incurred during the return process.

Any applicable deductions will be assessed in accordance with the purchase terms and applicable law.

Standard return refunds are issued only after the returned merchandise has been received, inspected, and approved.

5. Inspection & Refund Processing

All physically returned merchandise is inspected upon receipt to verify compliance with the applicable return requirements.

Standard Returns

For standard returns, merchandise must remain:

●      New;

●      Unused;

●      Unopened;

●      In its original packaging;

●      Fully sealed, with all applicable tamper-evident seals intact; and

●      Otherwise in resaleable condition.

Refund Processing

Approved refunds will be issued to the original payment method within 3–5 business days following approval or following inspection and approval where a physical return is required.

Financial institutions and payment processors may require additional time to post the credit.

Unless expressly permitted under the Guarantee, refunds requested for returned merchandise determined to be opened, used, missing original packaging, missing or having broken tamper-evident seals, damaged, or otherwise unsuitable for resale will be denied.

Because consumable and topical wellness products cannot safely be returned to inventory once opened or compromised, denied returned products will be disposed of and cannot be returned to the customer, except where otherwise required by law.

Customers will be notified of the status of applicable claim or inspection results by email.

6. Products Not Eligible for Standard Return

Except where expressly permitted under the Guarantee, the following are not eligible for return, exchange, refund, or store credit unless required by applicable law or due to an ASYSTEM fulfillment error:

●      Opened or used products;

●      Products with broken or removed tamper-evident seals;

●      Products that are not in resaleable condition;

●      Returns requested more than 10 calendar days after carrier-confirmed delivery;

●      Returns received without an approved RMA;

●      Warehouse Sale products;

●      Apparel and clothing;

●      Products designated as Final Sale, Clearance, or Discontinued;

●      Gift cards; and

●      Digital products or downloadable content.

Eligibility under the Guarantee is governed exclusively by the requirements and exclusions contained in the Guarantee.

7. Warehouse Sale, Clearance & Apparel

Warehouse Sale products, Clearance merchandise, discontinued products designated Final Sale, and apparel may be offered at reduced or close-out pricing.

These products are considered Final Sale and are not eligible for return, exchange, refund, or store credit unless required by applicable law or if an ASYSTEM fulfillment error has occurred.

Unless expressly stated otherwise at the time of sale, Warehouse Sale, apparel, Clearance, discontinued Final Sale, and other designated Final Sale products are not eligible for the Guarantee.

8. Product Experience & Individual Results

Individual experiences and results may vary.

Under our standard return policy, because our products are consumable or topical in nature and cannot safely be resold once opened, we are unable to accept open product returns based on:

●      Personal preference;

●      Taste or scent;

●      Expected results;

●      Individual experience;

●      Product compatibility; or

●      General dissatisfaction.

The Guarantee provides a limited exception for one opened or partially used unit of each qualifying product from an otherwise eligible first purchase, without requiring the unit to be returned.

ASYSTEM does not promise or guarantee that any product will produce a particular health, wellness, physiological, or other outcome.

If you have questions before purchasing, our Customer Support team is available to assist with product information so you can make an informed purchasing decision.

9. Multiple-Unit Returns

Under our standard return policy, each unit being returned must independently satisfy all standard return requirements.

Refunds will be issued only for individual units determined eligible under the applicable claim and inspection requirements.

10. Promotional, Discounted & Bundle Purchases

Products purchased using promotional pricing, discounts, bundles, multi-unit offers, Buy One Get One offers, gifts with purchase, or similar promotions remain subject to the terms of the applicable promotion and this policy.

Where a promotional purchase qualifies for return or refund, refunds will be based on the actual amount paid and applicable promotional allocation, not the standalone Manufacturer Suggested Retail Price or stated retail value of individual products.

ASYSTEM will not issue a refund exceeding the amount actually paid for qualifying merchandise.

Where applicable, physical promotional products or gifts associated with a refunded purchase may be required to be returned in new, unused, and unopened condition in accordance with the applicable promotional terms.

Digital products, downloadable materials, complimentary eBooks, promotional credits, and similar non-physical benefits have no cash value, are not separately refundable and do not need to be returned.

Promotional purchases qualifying under the Guarantee remain subject to the one-time redemption limitation, the one-opened-unit-per-qualifying-product restriction, and all other applicable Guarantee requirements.

11. Subscription Purchases

Customers are responsible for separately managing, modifying, or canceling subscriptions in accordance with ASYSTEM's applicable Subscription and Cancellation Policies.

A refund under the Guarantee does not automatically entitle a customer to a refund of any separate subscription renewal or subsequent order.

12. Damaged, Defective or Incorrect Items

If you believe you received a damaged, defective, or incorrect item, please contact ASYSTEM Customer Support within 5 calendar days of delivery.

Email: help@asystem.com
Live Chat: Available through asystem.com

Please provide:

●      Your order number;

●      Clear photographs of the shipping package; and

●      Clear photographs and/or video of the product and the issue being reported.

Each claim is reviewed individually. If an issue is confirmed, ASYSTEM will determine the most appropriate resolution, subject to applicable law.

Damaged, defective, or incorrect-item claims are handled separately from satisfaction-based returns and do not require use of the customer's one-time Guarantee.

13. Shipping & Delivery

Once an order has been accepted by the shipping carrier, delivery becomes the responsibility of the carrier, subject to applicable law.

If tracking indicates that a package was delivered but you did not receive it, please contact ASYSTEM Customer Support as soon as possible so we may assist with initiating a carrier investigation.

Carrier investigations generally require up to 7 business days to complete.

Investigation findings and any resulting resolution are subject to carrier review, applicable shipment protections, and applicable law.

If a shipment is returned to ASYSTEM because of an incorrect shipping address, refusal of delivery, or failure to retrieve the package, ASYSTEM will contact the customer once the shipment has been received by our warehouse.

If a refund is requested instead of reshipment, any approved refund will remain subject to:

●      The standard 15% restocking fee; and

●      Deduction of any applicable original shipping charges.

For replacement shipments or reshipments, ASYSTEM may require signature confirmation to help ensure successful delivery.

ASYSTEM also reserves the right to require signature confirmation for future shipments at its discretion, particularly for high-value orders, replacement shipments, accounts with prior delivery disputes, suspected fraud, or circumstances where additional delivery verification is appropriate.

We encourage customers to use a secure delivery location and monitor carrier tracking updates.

14. Abuse of Returns or Guarantee

ASYSTEM reserves the right, to the extent permitted by applicable law, to deny returns or Guarantee claims and/or restrict future purchases where there is reasonable evidence of:

●      Fraud or misrepresentation;

●      Repeated or excessive return activity;

●      Attempts to obtain the Guarantee more than once per customer or household;

●      Attempts to obtain the Guarantee on an order other than the customer's first-ever ASYSTEM purchase;

●      Use of multiple accounts, names, email addresses, payment methods, or addresses to circumvent eligibility requirements;

●      Unauthorized resale;

●      Promotional abuse;

●      Misrepresentation of product quantities, condition, or purchase history;

●      Manipulation of returned products or packaging; or

●      Other activity inconsistent with the intended purpose of ASYSTEM's return or Guarantee programs.

Any determination will be based on the circumstances of the claim and applicable law.

Nothing in this section limits any rights or remedies available to customers under applicable law.

15. Relationship Between Policies

This Returns, Refunds & Shipping Claims Policy establishes ASYSTEM's standard return, refund, and shipping-claim requirements.

The separately published Guarantee provides a limited exception for qualifying first-time purchases.

Where a purchase qualifies under the Guarantee, its specific terms govern the applicable Guarantee claim.

All other purchases remain subject to this standard policy.

Where the Guarantee expressly modifies a standard return requirement, including the 10-day standard return window, opened-product return requirements, RMA requirements, or restocking fees, the Guarantee controls solely for an eligible claim.

The Guarantee does not otherwise modify ASYSTEM's Subscription Policy, Cancellation Policy, Terms & Order Conditions, or other applicable policies.

Please refer to the Guarantee for the specific details of the offer.

16. Policy Acknowledgment & Updates

By placing an order through asystem.com, customers acknowledge the terms of this Returns, Refunds & Shipping Claims Policy, including applicable eligibility requirements, return procedures, inspection standards, fees, shipping requirements, exclusions, and refund processing procedures.

Where applicable, purchases may also be subject to the separately published Guarantee, Subscription Policy, Cancellation Policy, Terms & Order Conditions, and other policies disclosed at the time of purchase.

ASYSTEM reserves the right to modify this policy prospectively.

The policy applicable to a purchase will be the version in effect at the time of that purchase, subject to applicable law.

Nothing in this policy limits non-waivable consumer rights or remedies provided by applicable law.

17. Customer Support

For questions about returns, refunds, shipping claims, or the Guarantee, please contact:

ASYSTEM Customer Support

Email: help@asystem.com

Live Chat: Available through asystem.com

All return and Guarantee requests must be initiated within the applicable request period through an authorized Customer Support channel.